The VIP Experience Problem
Walk into any world-class casino. Watch what happens when a high roller arrives.
A host greets them by name. Escorts them to their favorite table. Brings their preferred drink. Handles everything.
That's the experience that keeps them coming back. That's the experience that generates 80% of casino revenue.
But here's the problem: Only 5% of your guests get that treatment. The other 95%?
- They wander the gaming floor looking for their favorite slots
- They can't find the high-limit room
- They miss the restaurant reservation because they got lost
- They leave frustrated, spending less than they planned
The Revenue Impact
What Poor Navigation Costs You
Give Everyone the VIP Treatment
Here's what the smartest casinos figured out: When every guest feels like a VIP, they spend like one.
Las Vegas Strip: 28% more gaming floor exploration
Macau Casinos: $4.2M additional monthly revenue per property
Monte Carlo: Guest satisfaction up 47%
The secret? They stopped making guests work to find what they want.
Waide: Your Digital Concierge
We turn every guest into a high rollerβwithout the escort.
The VIP Experience, Automated
- Personalized Routing: "Your favorite blackjack table is available now"
- Loyalty Integration: Different experiences for different tiers
- Smart Recommendations: "Based on your play history, try this new slot"
- Seamless Service: Request drinks, call a host, book restaurantsβall in-app
Gaming Floor Psychology
Casinos are designed to keep you playing. But frustrated guests don't playβthey leave.
Waide solves the paradox: Help guests find what they want, while encouraging exploration.
π° For Guests
- Find your favorite games instantly
- Discover new games you'll love
- Book restaurants without leaving the floor
- Track your loyalty points in real-time
π For Operators
- Increase time on gaming floor by 23%
- Boost amenity discovery by 47%
- Optimize game placement with heat maps
- Reduce staff wayfinding burden by 68%
π For VIP Hosts
- See where your players are in real-time
- Send personalized offers to their phone
- Coordinate seamless service delivery
- Track engagement and preferences
Get Started in 3 Weeks
Week 1: Upload floor plans β AI digitization begins
Week 2: Integrate with your player tracking system
Week 3: Launch to guests β Watch revenue grow
System integration connects with existing casino management systems, player tracking platforms, and guest services systems through RESTful APIs. QR codes are strategically placed at entry points and key locations, while mobile applications are configured for guest access.
Our flexible pricing accommodates venues of all sizes: Starter packages for smaller gaming venues (up to 500 machines), Professional packages for mid-size casinos (500-2000 machines), and Enterprise solutions for major gaming resorts (2000+ machines) with full API integration and custom development.
Pricing for Premium Venues
Boutique Casinos
up to 100 gaming positions
- Basic navigation
- Game discovery
- Amenity routing
Full Casinos
100-500 positions
- Everything in Boutique
- Player tracking integration
- VIP concierge features
- Analytics dashboard
Resort Complexes
500+ positions
- Everything in Full
- Multi-property support
- Custom branding
- Dedicated account team
What Casino Operators Say
"Revenue per guest increased 18% in the first quarter. Our players are discovering amenities they never knew existed."
Marcus Osei
GM, Gold Reef City Casino, Johannesburg
"The VIP integration is seamless. Our hosts can now serve 3x more players without sacrificing service quality."
Fatima Al-Rashid
Director of Player Services, Sun International
"Guest satisfaction scores jumped 31 points. People are staying longer and spending more. Simple as that."
Chen Wei
CEO, Lagos Gaming Resort
Turn Every Guest Into a High Roller
Stop losing revenue to poor navigation. Start treating everyone like a VIP.
Questions? Email: gaming@waidemobility.org | Call: +234 XXX XXX XXXX